Returns & Refunds

Missing, incomplete or damaged orders
If your order does not arrive in the specified time or arrives incomplete and our confirmation email or the paperwork included with the package does not give a satisfactory explanation, please inform us within 3 working days and we will endeavour to rectify the situation immediately. You can email us at info@willowanddot.com or contact us on 0838256464.

If any goods arrive damaged, please review our Replacements or Returns section below or email us on info@willowanddot.com or contact us on 083 8256464. Please note that if you accept a damaged parcel knowingly, the damage must be specified on the courier driver’s signature terminal for our records.

If your order has failed to arrive within 14 working days from the date of placing your order it is deemed by us as lost. Should you fail to report to us that your parcel has not arrived within this time and we have a signature of delivery from our courier we will be unable to claim for loss of the item from our courier and therefore unable to replace your goods.

In the very unlikely event that your order is not received and is “lost in the post”, please contact us and we will undertake a thorough investigation as to how and why the item has been lost. Once we are able to establish that the item is definitely lost we will redeliver the goods, this may take up to 30 days from the date of posting.

We hope that you will be delighted with all the goods you receive but, if for any reason you are dissatisfied, simply contact us within 7 working days of receipt, to arrange returning the items.

Please note we can only accept the return of items in an unused and resalable condition, exactly how they were received. Unless the items are being returned due to damage, fault or receipt of items not ordered

For instructions on how to return items please contact us via email at info@willowanddot.com or call us on 083 8256464

Refunds or replacements
Refunds or replacements will only be processed once we have received the good back at our premises. Return postage will only be refunded in the case of a replacement due to damage, fault or receipt of items not ordered. Please include the receipt for the return delivery charge within the package or scan and email us a copy to info@willowanddot.com

This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Contact Us

Address: Willow & Dot
Phone: 00353 83 8256464
Email: info@willowanddot.com

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